Terms of service

Terms and Conditions

Please read our Terms and Conditions carefully before using our services. By using our website, you agree to these terms. If you do not agree with the terms, please do not use our services.

1. Introduction

These Terms and Conditions govern your use of our website and services. By using our services, you agree to these terms and conditions.

2. Services

AnuHita Distributors provides online grocery services, including product information, ordering, and delivery of goods.

3. User Responsibilities

Users must provide accurate and truthful information during account registration, ordering, and communication.
We may refuse or cancel orders if false, misleading, or unverifiable information is provided.

4. Payment

Payment for products must be made using the available methods listed at checkout.
We accept credit cards, debit cards, PayPal, express checkout options, and other payment methods supported by our platform.

5. Order Verification & Security Checks

To maintain a safe shopping environment and prevent fraudulent activity, all orders may undergo an internal risk assessment.

Our verification process may include:

automated checks by our system
manual review by our team
verification of customer details (name, email, address, phone number)
payment and account consistency checks
confirmation of prior activity or unusual order patterns

We reserve the right to:

delay, refuse, or cancel any order that cannot be verified
cancel orders flagged as high-risk or potentially fraudulent
limit or block accounts that show suspicious activity
cancel orders where the information provided does not match or cannot be validated

If we cancel an order due to verification or security reasons:

a refund will be issued to the original payment method
no compensation is provided for cancellations based on security concerns

Orders will only be dispatched after successful verification.

6. Shipping and Delivery

Shipping costs and estimated delivery times are displayed at checkout.
We rely on third-party couriers for delivery and are not responsible for delays caused by the courier or external factors.

Orders are dispatched only after passing internal verification checks.

Customers must provide accurate delivery information. We are not responsible for failed deliveries due to incorrect addresses, absence at delivery, or courier policies.

7. Returns and Refunds

Returns and refunds are handled according to our Return Policy.
Customers must review the Return Policy for instructions and eligibility conditions.

8. Cookies

We use cookies to improve user experience. Cookie preferences can be adjusted in browser settings.

9. Security

We take reasonable steps to protect user data, but no method of internet transmission or electronic storage is completely secure.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

11. Governing Law

These terms are governed by the laws of Germany.
Any disputes will be resolved in the courts of Berlin, Germany.

12. Changes to Terms

We may modify these Terms and Conditions at any time.
Changes will be posted on this page with an updated effective date.

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