Shipping policy

Shipping Policy
Last updated: April 20, 2025

Thank you for shopping with AnuHita Distributors, operated by AnuHita GmbH. We are committed to delivering your packaged grocery goods safely and promptly. Below you’ll find all the key details regarding our shipping process.

1. Shipping Locations

We currently ship within Germany and select EU countries. If your country is not listed at checkout, please contact us before placing your order.

2. Shipping Times

All orders are processed within 1–2 business days after payment confirmation. Estimated delivery times:

  • Germany: 2–4 business days
  • EU Countries: 3–7 business days

Delivery times may vary based on your location, holidays, and courier workload.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight and volume
  • Delivery location
  • Courier services selected

Free Shipping: Available on domestic (Berlin, Germany) orders over €35.00.
Please check the Checkout Page during order placement for updated shipping charges.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track the status of your delivery using the courier’s tracking page.

5. Delivery Partners

We work with trusted courier services such as:

  • DHL, Hermes, DPD, and other EU logistics partners
  • All shipments are tracked and insured

6. Missed or Failed Deliveries

If the courier is unable to deliver your package:

  • A re-delivery attempt or pickup option may be provided
  • If the item is returned to us due to non-collection, re-shipping costs will apply

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date)
  • Send an email with your order number and photos of the packaging/products (if damaged)
  • We will investigate and arrange a replacement or refund

8. Service Interruptions & Operational Delays

At AnuHita Distributors, we strive to ensure smooth and timely delivery. However, unexpected logistical challenges, courier disruptions, weather conditions, high order volumes, or operational issues at specific delivery locations may occasionally affect our ability to fulfill orders.

In such cases, AnuHita GmbH reserves the right to:

  • Modify delivery timelines
  • Temporarily suspend deliveries to specific areas
  • Cancel orders that cannot be fulfilled

If an order is cancelled due to such circumstances, a full refund will be issued. AnuHita GmbH shall not be held liable for delays or temporary service interruptions arising from factors beyond our reasonable control.

9. Contact

For shipping inquiries, feel free to reach out:

AnuHita GmbH
HRB Number: 271160 B
IHK Membership Number: 0002312310
Trade Name: AnuHita Distributors