Refund policy

Return & Refund Policy
Last updated: April 20, 2025

Thank you for shopping with AnuHita Distributors, operated by AnuHita GmbH. We value your satisfaction and strive to provide high-quality, well-packaged grocery items. Please read our return and refund policy carefully before making a purchase.

1. Right of Withdrawal (Widerrufsrecht)

As a consumer in the EU, you have the right to cancel your purchase within 14 days from the date you received the goods — no reason required.

To exercise this right, please contact us via:

2. Items Eligible for Return

We only sell pre-packaged grocery goods. Returns will be accepted only if:

  • The item is unused, unopened, and in its original packaging
  • The seal or hygiene protection is not broken
  • The return request is made within 14 days of receiving the order
  • The item is not excluded from returns (see below)

3. Non-Returnable Items

Unfortunately, we cannot accept returns of:

  • Opened or used items
  • Items with broken hygiene seals
  • Products specifically marked as non-returnable or discounted due to expiry
  • Items that have been damaged after delivery (unless due to our error)

4. Return Shipping

  • The customer is responsible for the cost of return shipping, unless the return is due to a damaged, defective, or incorrect item.
  • Returned items must be securely packaged to avoid damage during transit.
  • We recommend using a trackable shipping method.

5. Refunds

Once we receive and inspect the returned items:

  • Refunds will be issued to the original payment method within 14 days
  • Shipping charges (original and return) are non-refundable, unless the return is our fault
  • We will notify you by email once your refund has been processed.

6. Contact Us

For any questions or assistance with your return, feel free to reach out: Email: info@anuhita.com
Phone: +49 1521 1244392

AnuHita GmbH
HRB Number: 271160 B
IHK Membership Number: 0002312310
Trade Name: AnuHita Distributors
Berlin, Germany